envelope.declined

Signature declined

Object · envelopeInstant

When it fires

A signer declined to sign.

Instantly, when it happens in ByDomu: from the app, the API, Noa, an automation or an integration. actor.kind tells you who: USER, NOA, SYSTEM, API, AUTOMATION or INTEGRATION.

Subscribe with

envelope.declinedOnly this event
envelope.*Every event of Document to sign
*The whole catalog

Fields it carries

paths for filters and templates

envelope.idDocument id

envelope.titleDocument title

envelope.statusSignature status

envelope.dealIdOpportunity

envelope.contactIdContact

envelope.signerNameSigner name

envelope.signerEmailSigner email

Up to 5 attempts (0 s, 5 s, 30 s, 2 min and 10 min) on network errors, 429 or 5xx. Reply 2xx in under 10 s.

{ "event": "envelope.declined", "id": "5f3a0c1e-7d2b-4f7e-9a51-0b6c1d2e3f40", "type": "envelope.declined", "timestamp": "2026-09-22T14:30:00.000Z", "organizationId": "clx1org001", "actor": { "kind": "SYSTEM", "userId": null }, "data": { "envelope": { "id": "clx1env001", "title": "Promesa de compraventa · Apartamento Chapinero Alto", "status": "DECLINED", "dealId": "clx1deal001", "signerName": "Laura Restrepo", "signerEmail": "[email protected]", "recipients": [ { "name": "Laura Restrepo", "email": "[email protected]", "status": "NOTIFIED" }, { "name": "Jorge Salazar", "email": "[email protected]", "status": "PENDING" } ], "expiresAt": "2026-10-06T14:30:00.000Z", "completedAt": null, "createdAt": "2026-09-22T14:30:00.000Z" } } }