ticket.status_changed

Ticket status changed

Object · ticketIncludes · contactInstant

When it fires

The ticket changed status (PENDING, IN_PROGRESS or RESOLVED). previousStatus carries the previous one.

Instantly, when it happens in ByDomu: from the app, the API, Noa, an automation or an integration. actor.kind tells you who: USER, NOA, SYSTEM, API, AUTOMATION or INTEGRATION.

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ticket.status_changedOnly this event
ticket.*Every event of Ticket
*The whole catalog

Fields it carries

paths for filters and templates

ticket.idTicket id

ticket.numberNumber (#1042)

ticket.codeCode (T-1042)

ticket.titleTitle

ticket.summarySummary

ticket.statusStatus

ticket.priorityPriority

ticket.channelChannel

ticket.labelsLabels

ticket.assignedToIdAssignee

ticket.assignedToNameAssignee name

ticket.contactIdContact

ticket.conversationIdConversation

ticket.linearIssueKeyLinear issue

ticket.urlTicket link

contact.idContact id

contact.codeContact code

contact.firstNameFirst name

contact.lastNameLast name

contact.emailEmail

contact.phonePhone

contact.sourceSource

contact.statusStatus

contact.typeContact type

contact.scoreScore

contact.ownerIdOwner

contact.preferredCityCity of interest

contact.preferredTypeProperty type they want

contact.budgetBudget

contact.tagsTags

Up to 5 attempts (0 s, 5 s, 30 s, 2 min and 10 min) on network errors, 429 or 5xx. Reply 2xx in under 10 s.

{ "event": "ticket.status_changed", "id": "5f3a0c1e-7d2b-4f7e-9a51-0b6c1d2e3f40", "type": "ticket.status_changed", "timestamp": "2026-09-22T14:30:00.000Z", "organizationId": "clx1org001", "actor": { "kind": "USER", "userId": "clx1usr001" }, "data": { "ticket": { "id": "clx1tkt001", "number": 12, "code": "T-0012", "title": "No llegan las fotos al portal", "summary": "La clienta dice que la ficha P-0042 se ve sin fotos desde ayer.", "status": "IN_PROGRESS", "priority": "HIGH", "channel": "WHATSAPP", "labels": [ "Portales" ], "assignedToId": "clx1usr001", "assignedToName": "Andrés Mejía", "contactId": "clx1con001", "conversationId": "clx1cnv001", "linearIssueKey": null, "url": "https://www.bydomu.com/inbox/tickets/clx1tkt001", "resolvedAt": null, "createdAt": "2026-09-22T14:30:00.000Z", "updatedAt": "2026-09-22T15:00:00.000Z" }, "contact": { "id": "clx1con001", "code": "C-0042", "firstName": "Laura", "lastName": "Restrepo", "fullName": "Laura Restrepo", "email": "[email protected]", "phone": "+573000000001", "source": "WEBSITE", "status": "QUALIFIED", "type": "CLIENT", "score": 72, "ownerId": "clx1usr001", "preferredCity": "Bogotá", "preferredType": "APARTMENT", "budget": 450000000, "currency": "COP", "tags": [ "Compra", "Chapinero" ], "createdAt": "2026-09-20T15:04:00.000Z" }, "previousStatus": "PENDING" } }